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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

When can customers contact us?

We are available Monday through Saturday. 8AM to 12PM Beijing time.We also offer 24 hour online service for customers.

How do I order a product from you?

If any problems occur with our products or you are in need of assistance.Please send email to ***, call us via telephone*** or send message via Whatsapp, Skype, Viber etc. We will reply as quickly as possible.

What certifications you have ?

We have certifications like:ISO certifications and patent certificates.

 

How does your factory do regarding quality control?

Quality is the priority. We always attach great importance to quality controlling from beginning to the end.
Sinobaic is a mature brand in CHINA,through our many years research in technology,our design including structure and detailed security and precision has enhanced greatly,and can match all the CE standard or more strict standard.Our machines distribute worldwide to about 50 countries where there are metal plate industry,we have good reputation and terminal user.

Do you offer OEM or ODM service?

We offer OEM and ODM services.

Is there any complaint hotline?

We also have set up an independent complaint hotline email:edith@sinobaiclaser.com. Please describe your problem as clear as you could. We will reply immediately and feedback as soon as we find out the situation.

Do you also want to cut tube?

If you also want to cut tubes. Please attach the material, length, thickness and diameter.

Before sending me an inquiry on our fiber laser, it is better for you to provide me the following information:

Working material,and the thickness of the material max. working size.